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Privacy statement

GRAPHTEC IWATSU Test Instruments Co., Ltd. (hereinafter referred to as “we”, “us”, or “our”) respects the privacy of users who access our website (the “Site”) and is committed to protecting personal data.
This Privacy Statement explains how we collect, use, and manage personal data and cookies on this Site.

1. Scope of Application

This Privacy Statement applies to the following websites operated by us, as well as support websites managed by our contractors:

  • https://graphteciwatsu.com
  • https://graphteciwatsu.co.jp
  • https://graphteciwatsukeisoku.zendesk.com

2. Definition of Personal Data

“Personal Data” means any information relating to an identified or identifiable individual, including but not limited to name, company name, address, telephone number, email address, and other information that can identify a specific individual.

3. Methods of Collection

We may collect Personal Data through lawful and fair means, including:

  • Inquiry forms
  • Requests for materials or catalogs
  • Software downloads
  • Applications for exhibitions or seminars
  • Communications via telephone, email, or written documents

4. Purpose of Use and Legal Basis

We use Personal Data for the following purposes based on lawful bases such as your consent, the performance of a contract, compliance with legal obligations, or our legitimate business interests:

  • Product warranty registration and after-sales service
  • Providing product information and materials
  • Sending information about new products and updates
  • Announcements of exhibitions, seminars, and campaigns
  • Responding to inquiries
  • Repair and support services
  • Processing transactions and contracts
  • Recruitment-related communication and management
  • Service improvement and survey analysis

5. Sharing of Personal Data

We may share Personal Data with our parent company and group companies within the scope necessary to achieve the purposes listed above.

  • Data shared: Name, company name, department, job title, address, phone number, email address, inquiry details, purchase history
  • Scope of sharing: Graphtec Corporation, Iwatsu Electric Co., Ltd., and their group companies
  • Responsible entity: GRAPHTEC IWATSU Test Instruments Co., Ltd.

6. Use of Cookies and Similar Technologies

We use cookies and similar technologies to improve user experience, analyze website usage, and deliver appropriate content.

Cookie Consent & Management:

We manage user consent for cookies using “Complianz | GDPR/CCPA Cookie Consent”. In accordance with strict data protection standards, non-essential cookies (such as marketing or analytics cookies) are disabled by default and will not be placed on your device until you give active consent through our cookie banner. Users can modify or withdraw their consent at any time via the consent management panel provided on the Site. Cookies can also be disabled through your browser settings.

7. Third-Party Services and Data Transfer

We use the following third-party services, which may collect and process data via cookies:

  • Google Analytics (Google LLC): Website analytics (Data collected is anonymized and does not identify individuals)
  • YouTube (Google LLC): Video embedding and playback
  • Zendesk (Zendesk, Inc.): Customer support management

8. Disclosure of Personal Data to Third Parties

We do not disclose Personal Data to third parties except in the following cases:

  • With user consent
  • When necessary for outsourcing services
  • When required by law
  • When shared as described in Section 5

We ensure that subcontractors handle Personal Data appropriately under contractual obligations and proper supervision.

9. Security Measures and International Data Transfer

We implement appropriate technical and physical security measures (such as SSL/TLS encryption and access controls) to protect Personal Data from unauthorized access, loss, or alteration.

International Data Transfer:

Personal Data is primarily stored on secure servers in Japan. When we transfer personal data outside of your country or region (including the European Economic Area), we ensure appropriate safeguards are in place—such as Standard Contractual Clauses (SCCs) or reliance on adequacy decisions—to protect your data in accordance with applicable legal requirements.

10. Data Subject Rights

Depending on your country or region of residence, you may have the following rights regarding your Personal Data:

  • Right to Access: Request a copy of your personal data.
  • Right to Rectification: Request correction of inaccurate data.
  • Right to Erasure: Request deletion of your data.
  • Right to Restrict/Object: Limit or object to how we use your data.
  • Right to Data Portability: Request the transfer of your data to another entity.
  • Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise these rights, please contact us using the details below. We will respond promptly after verifying your identity. You also have the right to lodge a complaint with a competent data protection authority in your region.

11. Contact Information

GRAPHTEC IWATSU Test Instruments Co., Ltd.
Address: 7-41 Kugayama 1-Chome, Suginami-ku, Tokyo 168-8501, Japan
Email: webmaster@graphteciwatsu.co.jp

Effective Date
June 16, 2026